Your Website, Off Your Worry List.
A website isn’t a thing you buy once — it’s a thing you keep. Plugins need updating, security needs watching, backups need to exist before the day you need them. Most business owners don’t have time for any of that, which is exactly why we offer maintenance plans.
And when something does go wrong — a broken form, a page that won’t load the night before a big launch — you call us and a real person answers.
northumberland website maintenance
Get a Free Website Quote
Feel free to reach out, and we can have a straightforward conversation about how we can assist you—perhaps over a cup of tea and a cheeky Jaffa Cake.
TWDA
What’s covered by a TWDA care plan
Our maintenance plans keep your site updated (WordPress core, themes and plugins — tested rather than blindly clicked), backed up monthly offsite, scanned for security problems, and monitored so we usually know it’s down before you do.
Small content changes are included too — swapping a photo, updating opening hours, adding a staff member — so you’re not saving up a list of niggles.
TWDA is also VAT registered so all prices are subject to vat being added.
We look after sites we didn’t build
Plenty of our maintenance clients came to us with a website someone else built — sometimes years ago, sometimes half-finished. If it runs on WordPress, we can almost certainly take care of it. We start with a free health check: what’s out of date, what’s a security risk, what’s slowing it down, and what it would take to put right. Running Google Ads management campaigns? A fast, secure site protects that spend. Prefer to handle small updates yourself? Our WordPress training sessions show you how.
The ‘Peace of Mind’ Plan
Updates, daily backups, security scanning, uptime monitoring and small content changes — the essentials, handled every month without you having to think about it.
Monthly rolling
The ‘Full Care’ Plan
Everything in Peace of Mind, plus priority response, performance tuning and a quarterly review of how your site is working for the business. If your site takes bookings or sells online, this is the one.
Quoted for your site
Why local matters
When your booking system fails on a Saturday morning in peak season, you want someone who knows your site, knows your business, and picks up the phone. We’ve looked after Northumberland businesses — hotels, holiday lets, solicitors, joiners, vets — for over 25 years. We’re up the road, not in another time zone.
What it costs
Plans are monthly, transparent and depend on the size and complexity of your site. No long contracts — we keep clients by being useful, not by locking them in. Get in touch and we’ll recommend the right level for your site.
FAQ
Do you maintain websites you didn’t build?
Yes — most WordPress sites, whoever built them. We start with a free health check so you know exactly where your site stands.
What happens if my website goes down?
We monitor your site, so we’re usually on it before you’ve noticed. You also get direct contact details — no ticket queues, no chatbots.
Am I tied into a contract?
No. Plans are monthly rolling. If we’re not earning our keep, you can leave — though in 25 years, that hasn’t happened often.
We believe that great work comes from a great partnership. To keep things stress-free and straightforward, we follow a simple four-step process that ensures your vision is brought to life exactly how you imagined it—with zero guesswork.
Step 1:
The Brew & The Brief
Every project starts with a proper conversation.
We sit down to understand your goals, your audience, and exactly what success looks like for your business.
Step 2:
The Blueprint
No guesswork here.
We map out a clear plan, from the site architecture to the visual style, ensuring every element is designed to solve your specific challenges.
Step 3:
The Build & Creative Flair
Our studio gets to work crafting your site, brand, or content.
We keep you in the loop throughout, ensuring the final result feels 100% like you.
Step 4:
The Launch & Beyond
We don’t just ‘hand over the keys.’
We launch your project, provide the training you need to feel confident, and stay on hand for ongoing support.
TWDA is VAT Registered so all prices are +VAT
TWDA
Let’s Build Something Brilliant Together
We know that choosing the right digital partner is a big decision for any business. Whether you’re ready to dive straight in or just want to chat through some initial ideas over a cuppa, we’re here to help.
EXCELLENT Based on 22 reviews Posted on Google Alex KinseyTrustindex verifies that the original source of the review is Google. I'd been impressed with TWDA's work on other websites of organisations I trust and was delighted with the service I received from start to finish. Having worked with very large design agencies previously, it was refreshing to have such a personalised approach from a team who's enthusiasm, innovative thinking and proactivity made this project so seamless. A genuine pleasure to work with a team who are not only excellent at what they do, but clearly care and enjoy creating a great result.Posted on Google Magda DavyTrustindex verifies that the original source of the review is Google. TWDA has just resigned our logo to have it ready for the 10 year anniversary of the business. What a great job ! Very smooth, professional and friendly service. Thank you for your patience 🙂Posted on Google Luke HutchinsonTrustindex verifies that the original source of the review is Google. After using plenty of IT / Website companies in our time, I have to say TWDA is the most down to earth, efficient and professional company we have had the pleasure to deal with. Can highly recommend.Posted on Google Daniel CrosbyTrustindex verifies that the original source of the review is Google. Amazing knowledge and service! I have worked with Terry for a number of months on a variety of projects for The Beaumont Hotel, Hexham. He has been an essential part of our digital transformation over the last 6 months from blog posts, meta campaigns, SEO training and so much more. TWDA Creative Services are our go-to for everything online, would recommend to any business!Posted on Google Nick LoweTrustindex verifies that the original source of the review is Google. Amazing support for our website and would definitely recommendPosted on Google LangleyTracksTrustindex verifies that the original source of the review is Google. Terry & Sarah have been amazing to work with. They're really knowledgeable on all things tech, the process was enjoyable, we felt we were listened to and understood. Communication has been really easy and this has resulted in a fantastic website! We will look forward to continuing working with them. Would highly recommend XPosted on Google SheerlineDesignsTrustindex verifies that the original source of the review is Google. Fantastic service from Terry, after an initial in person meeting an outstanding website was made which exceeded already high expectations. I can not recommend TWDA highly enough!Posted on Google catherine TurneyTrustindex verifies that the original source of the review is Google. Terry at TWDA services came to me through a recommendation and I'm so pleased I used his services for my new website design. He was very helpful and informative about everything from the start of the process, and with his wealth of expertise about the industry I was able to trust his ideas and solutions. I'd highly recommend TWDA for anyone with website issues.Posted on Google RMT AccountantsTrustindex verifies that the original source of the review is Google. We are thrilled with website TWDA have created for RMT Technology. We needed a huge update in a short space of time and Terry and Sarah pulled it off without a hitch! The communication has been great throughout the process and having worked on website builds previously, this was painless compared. We look forward to continuing the partnership and taking advantage of Terry's photography and content skills too. We would definitely recommend TWDA creative services.Posted on Google Tania BurtonTrustindex verifies that the original source of the review is Google. Great experience and really happy with the end result. It looks so much better than what we were working with beforeVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more