Creative Design &

Marketing

Website Maintenance & Support in Northumberland

Your Website, Off Your Worry List.

A website isn’t a thing you buy once — it’s a thing you keep. Plugins need updating, security needs watching, backups need to exist before the day you need them. Most business owners don’t have time for any of that, which is exactly why we offer maintenance plans.

And when something does go wrong — a broken form, a page that won’t load the night before a big launch — you call us and a real person answers.

northumberland website maintenance

Get a Free Website Quote

Feel free to reach out, and we can have a straightforward conversation about how we can assist you—perhaps over a cup of tea and a cheeky Jaffa Cake.

TWDA

What’s covered by a TWDA care plan

Our maintenance plans keep your site updated (WordPress core, themes and plugins — tested rather than blindly clicked), backed up monthly offsite, scanned for security problems, and monitored so we usually know it’s down before you do.

Small content changes are included too — swapping a photo, updating opening hours, adding a staff member — so you’re not saving up a list of niggles.

TWDA is also VAT registered so all prices are subject to vat being added.

We look after sites we didn’t build

Plenty of our maintenance clients came to us with a website someone else built — sometimes years ago, sometimes half-finished. If it runs on WordPress, we can almost certainly take care of it. We start with a free health check: what’s out of date, what’s a security risk, what’s slowing it down, and what it would take to put right. Running Google Ads management campaigns? A fast, secure site protects that spend. Prefer to handle small updates yourself? Our WordPress training sessions show you how.

The ‘Peace of Mind’ Plan

Updates, daily backups, security scanning, uptime monitoring and small content changes — the essentials, handled every month without you having to think about it.

Monthly rolling

The ‘Full Care’ Plan

Everything in Peace of Mind, plus priority response, performance tuning and a quarterly review of how your site is working for the business. If your site takes bookings or sells online, this is the one.

Quoted for your site

Why local matters

When your booking system fails on a Saturday morning in peak season, you want someone who knows your site, knows your business, and picks up the phone. We’ve looked after Northumberland businesses — hotels, holiday lets, solicitors, joiners, vets — for over 25 years. We’re up the road, not in another time zone.

Happy woman in stylish clothes sitting at a table outdoors taking a selfie, working on a laptop.

What it costs

Plans are monthly, transparent and depend on the size and complexity of your site. No long contracts — we keep clients by being useful, not by locking them in. Get in touch and we’ll recommend the right level for your site.

FAQ

Do you maintain websites you didn’t build?

Yes — most WordPress sites, whoever built them. We start with a free health check so you know exactly where your site stands.

We monitor your site, so we’re usually on it before you’ve noticed. You also get direct contact details — no ticket queues, no chatbots.

No. Plans are monthly rolling. If we’re not earning our keep, you can leave — though in 25 years, that hasn’t happened often.

We believe that great work comes from a great partnership. To keep things stress-free and straightforward, we follow a simple four-step process that ensures your vision is brought to life exactly how you imagined it—with zero guesswork.

Step 1:
The Brew & The Brief

Every project starts with a proper conversation. 

We sit down to understand your goals, your audience, and exactly what success looks like for your business.

Step 2:
The Blueprint

No guesswork here. 

We map out a clear plan, from the site architecture to the visual style, ensuring every element is designed to solve your specific challenges.

Step 3:
The Build & Creative Flair

Our studio gets to work crafting your site, brand, or content. 

We keep you in the loop throughout, ensuring the final result feels 100% like you.

Step 4:
The Launch & Beyond

We don’t just ‘hand over the keys.’ 

We launch your project, provide the training you need to feel confident, and stay on hand for ongoing support.

TWDA is VAT Registered so all prices are +VAT

TWDA

Let’s Build Something Brilliant Together

We know that choosing the right digital partner is a big decision for any business. Whether you’re ready to dive straight in or just want to chat through some initial ideas over a cuppa, we’re here to help.

Phone: 01207 255483

EXCELLENT
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Based on 22 reviews
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Alex Kinsey profile picture
Alex Kinsey
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I'd been impressed with TWDA's work on other websites of organisations I trust and was delighted with the service I received from start to finish. Having worked with very large design agencies previously, it was refreshing to have such a personalised approach from a team who's enthusiasm, innovative thinking and proactivity made this project so seamless. A genuine pleasure to work with a team who are not only excellent at what they do, but clearly care and enjoy creating a great result.
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Magda Davy profile picture
Magda Davy
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TWDA has just resigned our logo to have it ready for the 10 year anniversary of the business. What a great job ! Very smooth, professional and friendly service. Thank you for your patience 🙂
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Luke Hutchinson profile picture
Luke Hutchinson
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After using plenty of IT / Website companies in our time, I have to say TWDA is the most down to earth, efficient and professional company we have had the pleasure to deal with. Can highly recommend.
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Daniel Crosby profile picture
Daniel Crosby
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Amazing knowledge and service! I have worked with Terry for a number of months on a variety of projects for The Beaumont Hotel, Hexham. He has been an essential part of our digital transformation over the last 6 months from blog posts, meta campaigns, SEO training and so much more. TWDA Creative Services are our go-to for everything online, would recommend to any business!
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Nick Lowe profile picture
Nick Lowe
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Amazing support for our website and would definitely recommend
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LangleyTracks profile picture
LangleyTracks
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Terry & Sarah have been amazing to work with. They're really knowledgeable on all things tech, the process was enjoyable, we felt we were listened to and understood. Communication has been really easy and this has resulted in a fantastic website! We will look forward to continuing working with them. Would highly recommend X
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SheerlineDesigns profile picture
SheerlineDesigns
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Fantastic service from Terry, after an initial in person meeting an outstanding website was made which exceeded already high expectations. I can not recommend TWDA highly enough!
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catherine Turney profile picture
catherine Turney
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Terry at TWDA services came to me through a recommendation and I'm so pleased I used his services for my new website design. He was very helpful and informative about everything from the start of the process, and with his wealth of expertise about the industry I was able to trust his ideas and solutions. I'd highly recommend TWDA for anyone with website issues.
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RMT Accountants profile picture
RMT Accountants
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We are thrilled with website TWDA have created for RMT Technology. We needed a huge update in a short space of time and Terry and Sarah pulled it off without a hitch! The communication has been great throughout the process and having worked on website builds previously, this was painless compared. We look forward to continuing the partnership and taking advantage of Terry's photography and content skills too. We would definitely recommend TWDA creative services.
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Tania Burton profile picture
Tania Burton
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Great experience and really happy with the end result. It looks so much better than what we were working with before
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