Case Study

Client

The Fold Farm Vets

Industry

Veterinary & Animal Healthcare

Services Provided

Bespoke Web Design, Content Management System (CMS) Integration.
Local SEO Foundations.
Print Design
Website Maintenance

Veterinary Website Design Case Study

The Fold Farm Vets is a highly respected practice in Northumberland, known for providing compassionate and expert care for farm animals and domestic pets. Their real-world reputation for excellence is their greatest asset, built on years of dedicated service to the local community.

The Challenge

While their practice was thriving, their existing website didn’t reflect their professional standing. It was outdated, difficult to navigate on mobile devices, and lacked the key information pet owners needed in moments of stress. The team found it difficult to update, meaning news and service information was often out of date.

Their key challenges were:

Lacked Trust: The site’s unprofessional design eroded the trust the vets had worked so hard to build offline.
Poor User Experience: Critical information like emergency contact details and opening hours was hard to find.
Administrative Burden: The team was fielding constant phone calls for basic information that the website should have provided.
No Online Growth: The site wasn’t attracting new clients or showcasing their range of specialised services.

The TWDA Solution

Our primary goal was to create a digital front door that was as trustworthy, professional, and caring as the practice itself.

We designed and developed a bespoke WordPress website with a focus on empathy and clarity. Our solution included:

Trust-Centric Design: A clean, warm, and professional design featuring high-quality images of the team and practice. We made the “Meet the Team” section a central feature to build a personal connection.
Intuitive Navigation: We restructured the site architecture to make essential information accessible within a single click. Emergency contact details were given prominence on the homepage.
Clear Service Pages: We created detailed, easy-to-understand pages for each service, from routine check-ups to specialised surgical procedures, helping to educate clients and showcase expertise.
Easy-to-Manage CMS: By building on WordPress, we empowered the vets’ administrative team to easily update news, add testimonials, and manage page content without needing any technical help.

The Results & Impact

The new website launched in [Month, Year] and the impact was immediate. It now serves as a valuable tool for both the veterinary team and their clients.

Reduction in Admin Calls: A significant drop in phone calls for routine queries like opening times and directions.
Increase in New Client Registrations: The professional design and easy-to-use registration form led to a measurable increase in new clients finding them online.
Enhanced Community Trust: The website now accurately reflects the high standard of care provided at The Fold Farm Vets.

It's great to see how this site has grown, the clients dedication has played a big part in the sites success.

Terence Walsh - TWDA

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As a campsite business in Northumberland we were keen to use a local company for the design and development of our new website which has just been launched. We are so pleased we found Terry who provided an excellent, high quality service and was extremely patient with my constant questions, changing of my mind and indecision - always responding quickly to my numerous emails. Our website looks great, we're so pleased.

Terry was excellent at explaining the complicated stuff (complicated to me anyway!). We're so lucky to have such a great company on our doorstep. Such a fantastic local business. Would highly recommend

We have been working with TWDA for a number of years, initially as a start up, when Terry worked in partnership with us to design the brand and logo for our holiday property business. He then built our website and taught me how to manage certain elements myself. He was always on hand, however, to help when I couldn't understand what to do or to undo a mistake! He was able to to help connect our website to third party diaries and payment systems to ensure everything worked.

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Blown away by both the quality and the speed at which Terry created a fully functioning website. The whole process from start to finish was seamless. Highly recommend TWDA!!

Terry and Sarah have been so great and helpful to work with. They are always responding to emergency situations and very willing to help. I couldn't recommend them any higher.

TWDA have created a fantastic website for our business, building from the ground upwards with very detail considered. Logo design was spot on, and we couldn't have asked for a better job.

Although we retain admin access for the smaller updates, Terry remains on hand to sort out any glitches and requested changes which he does without question or delay.

Terry created a very professional website for us with the minimum of hassle. Since the website has been up and running, he has also been a great source of assistance to us “non-techies.

TWDA has done two websites for me. Both have been first class. They are easy to use and look great. I highly recommend Terry and Sarah to do your website.

I have found Terry’s knowledge of the internet and websites-building to be at the very forefront of the industry, and I believe my website is a testimonial to this.

I have also greatly appreciated his gentle manner and his endless patients. Terry has always gone the extra mile. I would highly recommend his service.